FAQ

At Lustrous, we offer high-quality, beautifully crafted jewelry that combines timeless elegance with modern design. Our pieces are carefully curated to ensure exceptional craftsmanship, durability, and style—perfect for any occasion.

Exposing to harsh chemicals like bleach or strong detergents.

Storing with other metals that may cause scratches.

Bending or pulling the chain forcefully.

Wearing during heavy impact activities that could cause damage.

Leaving in extreme heat for prolonged periods.

Storing in damp places for extended periods without drying.

Using abrasive materials to clean, which may dull the finish.

We strive to get your order to you as quickly as possible. However, please note that shipping times may vary as we work with trusted third-party partners for fulfillment. Occasionally, it may take longer than expected for your product to be shipped out.

Once your order is processed and shipped, you'll receive a tracking number to monitor its progress. We appreciate your patience and understanding. If you have any questions or concerns, don’t hesitate to reach out to us!

If you could not find the answer to your question, feel free to contact us!